Privacy Policy

TenantBrain ("we", "us", "our") operates the TenantBrain website and service. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

We use your personal data for the following purposes:

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service you've signed up for
• Legitimate Interests: Improving our Service, preventing fraud, ensuring security
• Legal Obligation: Complying with laws and regulations
• Consent: Marketing communications (you can withdraw consent at any time)

We do NOT sell your personal data. We may share your data with:

• Service Providers: Third-party companies that help us operate the Service (hosting, email delivery, analytics). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)
• With Your Consent: When you explicitly authorize us to share your data

We ensure all third parties comply with UK GDPR and have appropriate data protection measures in place.

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal data for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce our agreements

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@tenantbrain.co.uk. We will respond within 30 days.

We use cookies and similar tracking technologies to improve your experience and analyze usage:

• Essential Cookies: Required for the Service to function (e.g., authentication)
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions).

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.